Progress Update August 7th

Updated on
Progress Update August 7th
Today in our Progress Update:
  • Pimax Global Roadshow lands in Australia
  • Pimax Service Update
  • EU feedback hotline pilot
  • Facial Interface Update
  • Shipping status page added
  • Pimax Play 2.0.3
  • Pimax EVO 1.0.1

Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimax users. For questions or comments, reach out to a Pimax representative on Discord or OpenMR, or contact us via our support page.

Pimax Global Roadshow

Thank you to everyone who joined us in Graz. Next stop: Melbourne.

We’re excited to share the partners joining us in Melbourne:

📍 Aug 8 — Pimax × AftershockPC

📍 Aug 12 — Pimax × Umart × Thermaltake

https://calendly.com/pimaxces/pimax-au-roadshow?month=2026-08 

Come try the Dream Air, Dream Air SE and Crystal Super hands-on, with exclusive on-site offers available at both stops. Can’t make it to Melbourne? Our AU & NZ online promotion is live from Aug 3–21, with exclusive offers available at https://au.pimax.com/pages/pimax-australia-online-roadshow-event.

Pimax Customer Care update

We surveyed nearly 500 recent Pimax users to find what's working and what isn't. The visuals scored 4.8/5, and we're making changes to the rest — native SteamVR driver, faster turnaround, replacements that ship first, an EU feedback line pilot, and more.

Watch the video for all the details.

EU feedback hotline pilot

For the month of August, we're opening, as a pilot, a feedback hotline. This number opens every working day for a few hours, and we'll see if the need is enough to warrant a full phone number. More info:

https://pimax.com/blogs/blogs/introducing-the-pimax-eu-feedback-line-pilot

Facial Interface Update

We're shipping two new face masks this year.

For Dream Air users:

  • We've successfully developed the new mask for the Dream Air.
  • This adds more cushion onto your face (both forehead and cheeks) and makes the headset more comfortable for a wider range of face shapes, for longer sessions.
  • You should receive an email from our support team asking you to confirm your current shipping address. Once your address is confirmed, we'll schedule the shipment.
  • Note that, we will be shipping in batches, please rest assured if you haven't received the email yet.

For Dream Air SE users:

We're currently doing a test run with the ProFit mask, with Studioform fabric. This mask is specifically designed for the Dream Air SE, and is a new interface with:
  • Studioform pads (denser foam, weight spread across the cheekbones rather than the brow, better light seal)
  • A reworked shell that sits closer to the face and holds steadier during movement.
The biggest change this brings is eye-relief, as it brings your eyes closer to the lenses. Two things follow from that:
  • Comfort improves, because you're no longer straining to take in the full image from too far back.
  • And you see more of the panel — the visible field of view opens up noticeably. Just to be clear: the rendered FOV is unchanged. The headset draws exactly the same image it did before. You're simply positioned to see more of it.

These units are now being 3D printed and for developed for a test batch. If the feedback is good, we move to injection molding. Not all Dream Air SE users receive a facemask for this pilot phase, but rest assured we're still working on a new mask to fully unlock the full performance of the headset.

Shipping status page added

For more clarity on shipping status and estimated shipping taxes, we've launched a new Shipping Status page on our website: https://pimax.com/pages/shipping-status

Pimax Play 2.0.3

Download Link: https://dlappstore.pimax.com/release/play/PimaxPlaySetup_Release_ToC_V2.0.3.286_202608061623.exe

Release notes:
I. New Features and Improvements:
  • Added advanced Quad View adjustment.
  • Added advanced FOV Cropping adjustment.
  • Added Wide FOV mode for Pimax Crystal Light and Pimax Dream Air.
  • Added customizable button mapping for Recenter, Screen On/Off, and Passthrough functions.
  • Added warm and cool color tone RGB adjustment options.
  • Optimized the SLAM algorithm to improve floor recognition accuracy. Floor height detection during RoomSetup is now more precise.
  • Optimized controller tracking algorithms to improve tracking accuracy and stability.
II. Fixed Issues:
  • Fixed Dream Air SE eye tracking bug.
  • Fixed an issue where the Export Logs option was unavailable in offline mode.
  • Fixed network timeout issues on the Support Ticket page.
  • Fixed an issue that could cause unexpected client logouts.
  • Fixed client crashes that could occur under certain conditions.
  • Fixed an issue where some trackers connected directly to the PC were incorrectly identified as Lighthouse faceplates.
  • Fixed an issue where some log files were not removed during a clean installation.
III. Firmware Updates:
  • Dream Air Firmware V1.0.4:
    • Improved microphone echo performance.
  • Dream Air SE Firmware V1.0.5:
    • Improved microphone echo performance.
*Note: This version will be gradually rolled out to all users over the next two weeks.

Pimax EVO 1.0.1

Download link: https://dlappstore.pimax.com/release/Pimax_EVO/PimaxEVO/PimaxEVOSetup_Release_ToC_V1.0.1.103_202607172158.exe

Release Notes:
New Features & Improvements:
  • Added FOV Cropping feature.
  • Added VR Mirror View for displaying the headset view on the desktop.
  • Added advanced Quad View adjustment.
  • Improved hand tracking algorithm for better stability and accuracy.
Bug Fixes:
  • Fixed video recording would not work on systems using integrated graphics.
  • Fixed mouse stuttering/lag on the PC.
  • Fixed an issue where the F5 key could not refresh the browser after launching Pimax EVO.

 

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