Local Warehouse Shipping (3-7 Business Days)

• We have warehouses located in the United States, United Kingdom, European Union, Australia, Japan, and Canada.
• Orders placed from these countries will ship directly from the closest warehouse for faster delivery if it is in stock.
• Other regions will incur applicable VAT or GST charges.

Import Taxes & Duties

For international shipments, you may be responsible for import taxes, customs duties, and associated fees upon delivery.

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We are updating our return policy, starting May 6, 2025. Orders placed before this date will follow the previous one. Every newly purchased Pimax Crystal Light/ Crystal Super/ Dream Air from Pimax.com is covered by a 14-day return guarantee. Refunds will be issued to the original payment method within 3–5 business days after the inspection is completed.

If the returned product is not due to a product quality issue, the return shipping cost will be borne by the buyer.

You may choose to purchase the “Return Shipping Assurance” service to waive the return shipping costs.

Returned products will undergo factory-standard inspection and are not sold again as new.

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1. "After-Sales Service Region": Refers to the countries or regions where Pimax is able to provide after-sales services locally.

2. "Product": Refers to the Pimax virtual reality system, including only the VR headset, controllers, base stations, and base stations purchased from Pimax or authorized dealers or retailers within the "After-Sales Service Region" and included in the product packaging.

3. "Accessory": Refers to secondary components included in the product's packaging when purchased together with the product or separately purchased boxed accessories, including DP cables, chargers, data cables, DP extension cables, batteries, comfort head straps, USB hubs, earphones, face cushion brackets, fiber optic cables, hand tracking modules, DMAS earphones, and KDMAS earphones, provided that they are manufactured by or for Pimax and purchased from Pimax or authorized dealers or retailers.

4. "Warranty Period": For the "Product," it refers to 12 months (inclusive) from the date of receipt or activation of the product, whichever is later. If the product is not activated within 10 natural days  after receipt, the warranty period will start from the date of receipt. For "Accessories," it refers to 6 months (inclusive) from the date of receipt. In some countries/regions with specific legal regulations governing warranty periods, the warranty period shall comply with local laws and regulations.

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We'll Always be There for You.If you have any questions or concerns, feel free to contact us on the live chat or send Email support@pimax.com.